Infomation about Landsdale Medical Centre - Landsdale Medical Centre

Bulk Billing Practice
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Infomation about Landsdale Medical Centre

Doctor Landsdale


Management of Personal Health Information - The practice has strict guidelines on confidentiality, patient consent, consent for a 3rd party to obtain information, transferring of health information and access and security of personal health information.  It adheres to the The National Privacy Principles Act and the Health Records and Information Act.

All personal information is stored on a program specific, encrypted computer data base.

Due to the high demand for bulk billing appointments and the high number of non-attendances and cancellations for GP appointments, we will charge a fee of $40 per consultation or if a double consult a fee of $80, that is not attended or not cancelled within 2 hours of the appointment time. If this account is not paid, a letter of suspension of services and the outstanding account will be issued. This letter will see your access to all services suspended until accounts are paid. There may also be the possibility of permanent suspension from the practice at the Doctors’ discretion for repeat offenders.

Your Doctor or the Practice Nurse will attempt to contact you immediately via contact details supplied. If our attempts at contact are unsuccessful, a letter will be forwarded to your address to contact us urgently for an appointment.

The Nurse will contact you via phone (and text message) to advise that you need to make an appointment to see your Doctor. If our attempts to contact you are unsuccessful, a letter will be forwarded to your address to contact us for an appointment.

If your results are NORMAL we will NOT routinely contact you. You are welcome to phone us to check if your results have been returned to us, but you will have to make an appointment to discuss these results.

At no time are results provided to you over the phone due to confidentiality laws.

Patients are contacted for recalls and reminders. If our attempts at contact are unsuccessful a letter will be forwarded to your address to contact us for an appointment. Confidential information is not included in these letters.

The practice is committed to supporting all doctors, nurses and administration staff to participate in on-going education. At times we may have training doctors (registrars) and other staff at the practice.

Doctors do NOT provide telephone consultations. You can contact the surgery and leave a message for your doctor and they may return your call or ask you to come in for an appointment. If in an emergency situation only please contact the surgery and inform the reception staff who will seek advice.

For after hours medical attention when the surgery is closed, please contact the following or alternatively seek the nearest Hospital Emergency Department:

Out of Hours GP locum service on 9328 7111. Alternatively, you can attend the After Hours GP Clinic at Joondalup Hospital.

Your feedback is important to us and Patient Feedback forms are available at reception - good or bad!
Alternatively forward your compliments, concerns, comments or complaint to:

If for any reason you are not satisfied with the service you have received and do not wish to discuss this with us, the following information is for the state health complaint agency:

The transmission of any material via e-mail, Facebook or searching of material on the Internet that breaches any Commonwealth or State law or company policy is prohibited. Activities, which are prohibited include:

a) Transmitting copyrighted material, threatening or obscene material or material protected by trade secret;
b) Use of the network (e-mail & internet) for commercial activities or for personal gain or profit;
c) When it interferes with your job or the jobs of others;
d) To violate the law or rights of any person;
e) To use the service under another’s user name or password;
f) For communication or access of web pages of jokes or remarks of a racist, sexual or sexist, harassing discriminatory or pornographic nature.

Any breaches of the above clause could lead to disciplinary action and dismissal.

The Health and Disability Services Complaints Office (HaDSCO)
GPO Box B61
Perth WA 6838
Phone: (08) 9323 0600
Fax: (08) 9221 3675
Country Free Call: 1800 813 583

Jupiter Health & Medical Services
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Landsdale Medical Centre Android App


MONDAY:  7AM – 11PM   TUESDAY:  7AM – 11PM   WEDNESDAY:  7AM – 11PM   
THURSDAY:  7AM – 11PM   FRIDAY:  7AM – 11PM  
SATURDAY: 9AM - 8PM        SUNDAY: 9AM - 8PM

Landsdale Medical Centre After Hours Page
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